RcxCrafts

You can purchase your items online and we will ship them directly to your doorstep, at present UK only. All items are handmade and the despatch will normally be within 2-3 working days of the date of order. We normally despatch items via Royal Mail parcel services, but will use other shipping services if appropriate. We are not liable for delays in shipping beyond our control. At the Secure Checkout page, you‘ll see the ordered item’s description, its price, and estimated delivery time. Where available, you can also choose a faster/slower delivery method for your order. Payment services are provided by Paypal and Stripe and they will accept most major credit/debit cards. NOTE: To view comprehensive Site Policy documents please use the links in the Site Footer.

You have the right to cancel any product that has not been personalised, or return any product that has not been personalised within the 14 day statutory period. Products that have been personalised can be cancelled if we have not started their production, and written confirmation of the cancellation is received by us before we begin production. Personalised products cannot be returned unless deemed faulty by us. We will not refund any product where incorrect information or images have been entered by you on our website, this includes spelling mistakes and incorrect images. We will not refund any product where the colour received does not exactly match that displayed on your monitor. Colour can appear different on different monitors, and as such we will do our best to match but will not be liable. Returned items must be returned in their original packaging and postage paid for by the customer, if the item is deemed faulty this will be refunded. Any item which is faulty can be returned for a full refund ,within the 30 day statutory period,. Please contact us if you have received a faulty item and we can work out the best course of action for you. We process all returns within 14 working days of receipt. NOTE: To view comprehensive Site Policy documents please use the links in the Site Footer.